TQM is an organization-wide activity that has to reach every individual within an organization. Quality management includes creating and following policies and procedures that meet the product’s defined quality needs. The aim of quality management is to ensure that the specified approach to quality is implemented for the processes.
Course Content
Course Modules
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Introduction
05:59 -
What is Total Quality Management
01:38 -
Describe the Evolution of TQM
07:30 -
Explain Concepts in TQM
03:50 -
Explain What is Cost Benefit Analysis
09:55 -
Explain the Principles of TQM Pyramid
07:39 -
Explain Kano’s Five Types of Quality
04:56 -
Explain Kinds of Measurements in TQM
03:44 -
Explain the STINGER Principle
04:21 -
Describe the Various Tools used in TQM
14:08 -
Describe the Focus Areas of TQM
08:27 -
Explain the Steps for the Quality Improvement Process
03:00 -
Explain Four Absolutes of Quality Improvement Process
00:48 -
Explain the Implementation of TQM
00:57 -
Explain Deming’s 14 Points to Improve Quality
02:06 -
List the Benefits of TQM
06:19
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