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Introduction
05:27
Describe how to Converse with Customers
03:24
Explain the Rules of Email Etiquette
03:46
Explain the Rules of Grooming & Dress Code
03:43
Explain the Rules of Telephone Etiquette
01:22
Describe the Need of Relationship with Customers
04:40
Explain how to Build Rapport with Customers
01:09
Describe Roles/Responsibilities of Hotel Reception Assistant
08:00
Explain what is Up-selling
00:57
Explain what is Cross-selling
00:47
Identify the Steps for Selling as Hotel Reception Assistant
07:53
Describe the Factors Influencing Buying Decision
05:16
Explain how to Handle Customer’s Buying Objections
01:26
Explain how to be Assertive as Hotel Reception Assistant
03:06
Identify the Steps for Handling Customers’ Complaints
07:53
List the Tips for Success as a Hotel Reception Assistant
03:02
Hotel Reception & Reservation Assistant Skills
00:00
00:00
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