A very useful course for those working in hospitality sector and as a receptionist. Readers can learn the following points after enrolling into this course:-
how to Converse with Customers
Rules of Email Etiquette
Rules of Telephone Etiquette
how to Build Rapport with Customers
Steps for Selling as Hotel Reception Assistant
Other topics like Cross-selling and Up-selling are covered in this course.
Course Content
Course Modules
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05:27
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Describe how to Converse with Customers
03:24 -
Explain the Rules of Email Etiquette
03:46 -
Explain the Rules of Grooming & Dress Code
03:43 -
Explain the Rules of Telephone Etiquette
01:22 -
Describe the Need of Relationship with Customers
04:40 -
Explain how to Build Rapport with Customers
01:09 -
Describe Roles/Responsibilities of Hotel Reception Assistant
08:00 -
Explain what is Up-selling
00:57 -
Explain what is Cross-selling
00:47 -
Identify the Steps for Selling as Hotel Reception Assistant
07:53 -
Describe the Factors Influencing Buying Decision
05:16 -
Explain how to Handle Customer’s Buying Objections
01:26 -
Explain how to be Assertive as Hotel Reception Assistant
03:06 -
Identify the Steps for Handling Customers’ Complaints
07:53 -
List the Tips for Success as a Hotel Reception Assistant
03:02
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