Course Content
Course Modules
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Introduction
03:12
Explain What is a Complaint
00:17
Explain Why do People Complain
01:42
Describe the Goals of Effective Complaint Handling
04:02
Explain the Strategies for Building Relationships
01:16
List the Statistics of Customer Complaints
00:58
Describe the Customer Actions Following Service Failure
01:13
Explain the Ways of Complaining
01:47
Describe the Types of Complainers
02:58
Explain the Steps for Handling Complaints
04:00
Explain the Strategies for Handling Complaints
22:46
Handling Complaints
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