Is your organization lagging behind because of poor customer service? Do you see a drop in number of customers/visitors because of poor customer service? Then this course is a MUST-READ for you. This course teaches you how an organization should focus on developing a STRONG SERVICE MODEL.
Course Content
Course Modules
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03:59
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Explain Components of a Service Concept
02:07 -
Describe Environment Analysis for Developing Service Model
04:43 -
Explain Service Design and Delivery Concept
03:24 -
Explain Aspects to Develop New Services
03:35 -
Explain Steps of Service Design Process
01:16 -
Explain What is meant by Service Blueprinting
07:59 -
Explain Steps for Developing Service Model
00:00 -
Explain Elements of a Service Marketing Mix
03:10 -
Explain Relevance of Brand Positioning for Consumers
04:14 -
Explain How to Measure Brand Equity of a Service
03:20 -
Describe the Planning and Branding of Services
00:55 -
Explain Components of Service Marketing Communication
04:47 -
Describe the Role of Intermediaries
00:48 -
Explain Pricing Strategy for Services
03:51 -
List the Tips for Effective Service Model Planning & Delivery
05:21
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Lessons:
