Every existing customer or client represents a limitless range of future sales. The only problem is that businesses and brands focus solely on attracting new customers all too often. To get ahead of the crowd and stand out for all the right reasons, you need to invest in a training resource that allows you to:
– Understand the human psychology behind customer loyalty and how to use it
– Create a focused, streamlined approach to selling to the same people again and again
– Leverage your existing contacts and make more money from them than ever before
– Build a culture in which everyone is focused on creating personal connections
Course Content
Course Modules
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Introduction
02:49 -
Explain What is Customer Retention
01:43 -
Explain What is Customer Loyalty
08:52 -
Describe the Drivers of Customer Loyalty
04:46 -
Describe the Various Customer Loyalty Breakers
04:22 -
Explain What is Customer Satisfaction
05:40 -
Explain Attrition and Silent Attrition
01:14 -
Explain the Determinants of Customer Retention
05:29 -
Explain Methods and Tools for Customer Retention
05:11 -
Explain Principles of Retention Management
00:00 -
Explain What is Customer Lifetime Value (CLV)
01:29 -
Explain the Need of Relationship with Customers
05:09 -
Explain How to Use Strategic CRM for Retention
03:51 -
Explain the Myths of Customer Retention
03:22 -
List the Challenges of Customer Retention
03:28
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