Best suited for those organizations which face roller coaster of challenges while outsourcing the work to third-party vendors and also for third-party vendors who get work from such organizations. The course aims at educating the reader on areas like Need for Business Process Outsourcing (BPO), Drivers of the BPO Phenomenon, Elements to Consider to Outsource a Business Process, Effect of Domestic Politics on BPO, Steps for Measuring Performance of BPO Business, Disadvantages of the BPO Phenomenon, Tips for Efficient BPO Management, etc.
Course Content
Course Module
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03:49
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What is business process outsourcing
01:02 -
Explain the need for Business Process Outsourcing
06:19 -
Describe the Drivers of the BPO Phenomenon
04:26 -
Explain the Elements to Consider to Outsource a Business Process
01:07 -
Describe the Factors to Consider for Selecting BPO Partner
03:02 -
Explain How to Thrive in Competitive BPO Market
05:51 -
Describe the Effect of BPO on the Workforce
02:15 -
Describe the Effect of Domestic Politics on BPO
05:48 -
Explain What is meant by Reverse Outsourcing
06:40 -
List the Performance Criteria of a BPO Business
01:58 -
Explain the Steps for Measuring Performance of BPO Business
06:05 -
Explain the Benefits of BPO to the Target Countries
02:49 -
Explain the Disadvantages of the BPO Phenomenon
05:18 -
Explain Relevance of Time Management in BPO Management
00:46 -
List the Tips for Efficient BPO Management
06:52
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