Balancing Demand & Productive Capacity in Service Operations helps service companies to gain a competitive edge over others in the market as if there is anything that makes a customer move on to your competitor, then it is poor and slow service, having to wait in queue, and being disappointed at not getting served.
For efficient, effective, and economical operation of services of an organization, it is essential to integrate the demand management and productive capacity planning system. Managing demand and productive capacity planning follow adaption of service features and finalization of a price strategy, resource planning during changes in demand.
Managing demand and productive capacity planning addresses a fundamental problem of low service throughput, inventory management, and resource utilization. Managing demand and productive capacity planning are essential for customer delight and overall success of a service organization.
Productive Capacity Planning is required for service delivery, quality management, inventory management, resource management, and equipment management. Productive Capacity Planning ensures that service team can meet the required demand levels through optimum utilization of resources, quality management, and cost savings.
Services may require more than one step to be delivered to the customers. Also, many times, this sequential delivery places a constraint on the service provider’s capacity to deliver services to multiple consumers who may arrive at once.
It is obvious that the profitability of a service company depends upon its productive capacity or the number of consumers it can serve. Thus, it is crucial that’s service companies should learn to manage elements of its productive capacity such as its physical facilities, equipment, personnel, or the number of services provided in order to fulfil the demand.
Course Content
Course Modules
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Introduction
04:26 -
Describe Managing Demand in Service Operations
02:18 -
Explain Factors Affecting Day to Day Service Operations
02:34 -
List Causes of Variations in Demand
00:43 -
Explain Patterns of Demand
03:28 -
List Benefits of Managing Demand in Service Operations
00:42 -
Explain The Excess Demand to Excess Capacity Continuum
01:34 -
Explain What is meant by Productive Capacity
02:48 -
Describe Functions of Demand Management
02:21 -
Explain Steps for Managing Demand in Service Operations
01:52 -
Explain Strategies to Manage Demand
06:57 -
Explain Waiting Line (Queue) Management
00:47 -
Describe Problems of a Waiting Line
02:00 -
Explain Characteristics of a Queue System
13:41 -
Describe Role of Aggregate Planning in Managing Demand
04:08 -
Describe Role of Manager in Managing Demand
04:05
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